Work from Home Bilingual Customer Service Representative

Job Details:-

This is a job posting from company – Groupo

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Illinois, USA

This job is 100% remote.

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Responsibilities

As a vital member of Group O’s call center, your responsibilities will include, but are not limited to:

  • Providing an efficient and high quality experience for our customers.
  • Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information.
  • Meeting and exceeding performance standards set forth by Group O and our clients.
  • Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
  • Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
  • Documenting complete and accurate information for each customer call.

Qualifications

Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. * Willingness to and accountable for resolving customer concerns.

  • Ability to uphold a professional demeanor in difficult situations.
  • Ability to adapt and excel in a fast-paced, ever-changing, challenging environment.
  • Proven longevity in past employment.
  • Committed to excellent attendance.
  • Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.
  • Work Schedule: M-F 9:30 AM – 6:00 PM
  • Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.
  • Fluent in Spanish and English

Salary:

Starting at $16/hour

Education:

High school diploma or equivalent


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