VoIP Support Technician

Job Details:-

This is a job posting from company – A.C.Coy

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Pennsylvania, USA

This job is 100% remote.

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Responsibilities

  • Monitor trouble-ticket queue in Zendesk
  • Monitoring network and carrier alerts
  • Level two customer technical support calls, emails, and tickets
  • Internal and external escalations
  • Diagnose, Troubleshoot and resolve service issues related to VoIP telephony
  • Participate in shared on call support rotation
  • Monitor and manage call quality and reliability of telephony infrastructure
  • Work with Engineering teams to collaborate on solutions and approaches for persistent issues
  • Develop and maintain operational process and procedure documents and network change management records
  • Write documentation in our support knowledgebase

Qualifications

Required

  • 3+ years of network monitoring or service desk experience position
  • 1+ years of experience with VoIP technology
  • Hands-on experience using a ticketing system
  • Excellent troubleshooting skills
  • Ability to prioritize tasks and organize workflow accordingly

Preferred

  • Experience using packet capture tools to analyze network related issues.
  • Work experience in a Linux environment

A Plus:

  • Experience with Kamailio or OpenSIPs, Asterisk or FreeSWITCH, Linux distributions, SQL, IP phone provisioning


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