Job Details:-
This is a job posting from company – A.C.Coy
Employment Type – Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Pennsylvania, USA
This job is 100% remote.
To apply to this jobs please enter below information:
Responsibilities
- Monitor trouble-ticket queue in Zendesk
- Monitoring network and carrier alerts
- Level two customer technical support calls, emails, and tickets
- Internal and external escalations
- Diagnose, Troubleshoot and resolve service issues related to VoIP telephony
- Participate in shared on call support rotation
- Monitor and manage call quality and reliability of telephony infrastructure
- Work with Engineering teams to collaborate on solutions and approaches for persistent issues
- Develop and maintain operational process and procedure documents and network change management records
- Write documentation in our support knowledgebase
Qualifications
Required
- 3+ years of network monitoring or service desk experience position
- 1+ years of experience with VoIP technology
- Hands-on experience using a ticketing system
- Excellent troubleshooting skills
- Ability to prioritize tasks and organize workflow accordingly
Preferred
- Experience using packet capture tools to analyze network related issues.
- Work experience in a Linux environment
A Plus:
- Experience with Kamailio or OpenSIPs, Asterisk or FreeSWITCH, Linux distributions, SQL, IP phone provisioning