Premium Reconciliation Specialist II (Hybrid)

Job Details:-

This is a job posting from company – Trustmark

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Illinois, USA

This job is 100% remote.

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Trustmark Companies, located 30 miles north of Chicago in Lake Forest, Illinois, has nearly 3,000 staff members at its home office and its 45 regional and branch offices. Since 1913, Trustmark has offered valuable employee benefits and remained true to a belief in staying close to the people it serves and in building long-lasting customer relationships. We offer a broad range of life, medical, dental, managed care, disability, critical illness, healthcare fraud management, and benefit administration products and services to employers representing more than 2 million total policyholders.

Voluntary Benefit Solutions (VBS), a division of Trustmark Companies, is extremely well positioned to provide quality voluntary benefits including Life, Disability, Critical Illness, and Accident for employers with 100 or more employees. The voluntary benefits market is growing and evolving.

We are currently seeking a Premium Reconciliation Specialist to work in our Payroll Premium Billing team. To be successful in the role, you need to have excellent written and verbal communication skills, excel in problem resolution and customer service and have an understanding of the insurance billing process. You will be working in a deadline-driven environment where follow-up and accountability are crucial to the role. This is a hybrid position 2 days on-site and 3 days remote.

Objective: The primary responsibility of this position is to process complex premium payments in a timely and accurate manner, resolve most types of complex billing issues with little supervision, process requests for administrative work for all lines of business and provide assistance to internal and external customers, staff, management and other departments, as necessary.

Responsibilities include:

  • Processes and reconciles premium payments with a high level of complexity at an employee policy level accurately and within company guidelines.
  • Resolves billing issues by providing options with internal/external customers and clients while maintaining the highest level of customer service.
  • Proactively monitors accounts to resolve exceptions, review past-due accounts and reconciles monies in suspense accounts.
  • Researches suspense account discrepancies and provides corrective options and audits complex accounts with a focus on timely resolution.
  • Resolves issues identified by other departments
  • Collaborates effectively with billing teams ensuring premium(s) are processed timely and accurately.
  • Act as a resource/subject matter expert with training and mentoring of existing staff and participates in the onboarding of new members within the premium billing reconciliation specialist function.
  • Perform other duties and projects, as required.


  • Associates degree or equivalent experience is required.
  • A minimum of 2 years of banking, premium reconciliation, billing or accounting experience is required.
  • Must be proficient in MS Office, including Access, Word, Excel and Outlook.
  • Knowledge of payment process methods is required.
  • Experience working with a mainframe or other billing application system (i.e., Groupfacts/Claimfacts, etc.) is preferred.
  • Must have strong written and oral communication skills and the ability to work with all departments regarding matters related to premium reconciliation duties and responsibilities.
  • Strong time management skills with the ability to prioritize tasks independently to accomplish goals required.
  • Strong team player and the ability to work and handle change is required.

Come join Trustmark! Join a team that will not only utilize your current skills, but will enhance them as well. Trustmark benefits include medical/dental/life insurance, tuition reimbursement, very competitive 401k match, onsite fitness center, insurance education classes and much more.

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