Member Success Manager (Sales/Tours)

Job Details:-

This is a job posting from company – Kiln

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Utah, USA

This job is 100% remote.

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The Member Success Lead/Manager works in tandem with the Director as the primary point of contact for all sales opportunities and membership-related needs for the site. They will also act as the “face” of Kiln throughout the onboarding and orientation process. Key responsibilities will include:

Sales & Membership Management:

  • Be the first point of contact for all membership inquiries, execute tours and communicate Kiln value proposition to potential new members
  • Generate & send all tour follow-up proposals, membership agreements,
  • Invoices & billing-related material. Work with Community Director on pricing, negotiating strategy, and directional selling
  • Responsible for driving sales and growing occupancy while maintaining profitability
  • Conduct emails, events, and sales visits to encourage new sales opportunities and build a healthy, reliable sales pipeline
  • Work with Business Development Team to organize and capitalize on inbound sales leads, scheduled tours, and ultimately win sales opportunities
  • Grow existing member accounts through quarterly 1:1 member meetings and upselling through term renewal conversations
  • Work on community initiatives designed to develop connections and foster “collisions” between members, including member introductions, event support, email, and print communications
  • Be active on the Kiln member network and support with social media content + material
  • Trouble-shoot member-related issues to ensure a friction-free member experience
  • Identify issues for escalation to Community Manager and document according

Networking & Event Support:

  • Support in event planning and administration. Ideate on strategic events & networking opportunities to bring to the site & community.
  • Development of promotional material (when needed)
  • Assist the Member Experience person with set-up and breakdown of events
  • Monthly member newsletter preparation

Member Experience:

  • Be the first and last point of contact for your Kiln location
  • Manage new member onboarding and site induction
  • Prepare and distribute member welcome packets
  • Greet people who come in for tours, track walk-ins, schedule tours, update CRM, and send confirmation emails
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member inquiries

Requirements

  • College graduate with a four-year degree preferred, but not required
  • Customer service and/or sales, and events management experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for Kiln’s mission and values
  • Proficient in the use of Google Suite, Microsoft Suite, Adobe Suite, Slack, Asana, and ready and able to learn to manage additional SaaS platforms

Benefits

Benefits

  • Supplemented Medical, Dental and Vision health benefits.
  • Flexible PTO: FT employees are afforded the flexibility to take time off for illness, vacation or other personal needs upon manager approval.
  • 9 paid federal holidays
  • Access to all member perks and discounts (per location)


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