Job Details:-
This is a job posting from company – Kiln
Employment Type – Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Utah, USA
This job is 100% remote.
To apply to this jobs please enter below information:
The Member Success Lead/Manager works in tandem with the Director as the primary point of contact for all sales opportunities and membership-related needs for the site. They will also act as the “face” of Kiln throughout the onboarding and orientation process. Key responsibilities will include:
Sales & Membership Management:
- Be the first point of contact for all membership inquiries, execute tours and communicate Kiln value proposition to potential new members
- Generate & send all tour follow-up proposals, membership agreements,
- Invoices & billing-related material. Work with Community Director on pricing, negotiating strategy, and directional selling
- Responsible for driving sales and growing occupancy while maintaining profitability
- Conduct emails, events, and sales visits to encourage new sales opportunities and build a healthy, reliable sales pipeline
- Work with Business Development Team to organize and capitalize on inbound sales leads, scheduled tours, and ultimately win sales opportunities
- Grow existing member accounts through quarterly 1:1 member meetings and upselling through term renewal conversations
- Work on community initiatives designed to develop connections and foster “collisions” between members, including member introductions, event support, email, and print communications
- Be active on the Kiln member network and support with social media content + material
- Trouble-shoot member-related issues to ensure a friction-free member experience
- Identify issues for escalation to Community Manager and document according
Networking & Event Support:
- Support in event planning and administration. Ideate on strategic events & networking opportunities to bring to the site & community.
- Development of promotional material (when needed)
- Assist the Member Experience person with set-up and breakdown of events
- Monthly member newsletter preparation
Member Experience:
- Be the first and last point of contact for your Kiln location
- Manage new member onboarding and site induction
- Prepare and distribute member welcome packets
- Greet people who come in for tours, track walk-ins, schedule tours, update CRM, and send confirmation emails
- Prepare and distribute promotional materials to guests/potential members
- Answer “walk-up” member inquiries
Requirements
- College graduate with a four-year degree preferred, but not required
- Customer service and/or sales, and events management experience a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for Kiln’s mission and values
- Proficient in the use of Google Suite, Microsoft Suite, Adobe Suite, Slack, Asana, and ready and able to learn to manage additional SaaS platforms
Benefits
Benefits
- Supplemented Medical, Dental and Vision health benefits.
- Flexible PTO: FT employees are afforded the flexibility to take time off for illness, vacation or other personal needs upon manager approval.
- 9 paid federal holidays
- Access to all member perks and discounts (per location)