IT Service Delivery Specialist

Job Details:-

This is a job posting from company – Ageatia Global Solutions

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: South Carolina, USA

This job is 100% remote.

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  • Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field
  • Minimum of three (3) years of IT Support experience
  • Well versed with computer hardware and accessories
  • Well versed with Microsoft operating systems. Windows 7 & Windows 10.
  • Well versed with Microsoft Office software – Office 2010, 2013 Office 365.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS
  • Effective communication skills, both oral and written.
  • Ability to quickly adapt and learn applications in use in the environment.
  • Ability to perform high-level troubleshooting and problem solving.
  • Ability to effectively document resolutions.
  • Able to interact with executive level end users.
  • Basic to Intermediate understanding of network installation and support
  • Ability to multi-task and work collaboratively Desirable Experience/Attributes:
  • Familiar with ServiceNow
  • Familiarity with Linux and Apple based systems
  • Familiarity with supporting Mobile Devices (iPhone, iPad, Android, tables, etc.)
  • Basic understanding of Printers (local and Network) as well a printing method (Server & DirectIP Printing)
  • Basic understanding of IOT
  • End user support and customer service experience
  • Experience with Windows 7, Windows 10 deployment and troubleshooting
  • Printers, Scanners, Label Printers
  • Office 2016, Office 365, SharePoint
  • Manage requests and incidents in a service desk portal Compute/Mid-Range Support:
  • Administering sharing and folder privileges
  • Racking and Commissioning servers
  • Backup and Storage
  • Service monitoring and optimization
  • End user access administration Network Administration:
  • Familiar with wired and wireless network architecture, configure Cisco switches, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
  • Familiar with firewall static routes and user administration.
  • Understand and oversee firewall rules, collaborate with firewall support team
  • Experience working in DMZ and Process Control Networks Applications:
  • Experience with Server and desktop integrated applications
  • This job is fast-paced and can require incumbent to be on-call 24×7.

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