Help Desk Technician

Job Details:-

This is a job posting from company – GB Group

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: New Hampshire, USA

This job is 100% remote.

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Job Description:

About GBG

With a rich heritage of more than 30 years, offices in 16 locations worldwide, and more than 1,000 team members globally, GBG proudly stands as the global technology specialist in fraud, location, and identity data intelligence. We support businesses and enable customer growth by protecting companies and governments to combat fraud and cybercrime, lower the cost of compliance, and improve customer digital onboarding experience in today’s digital economy.

About Acuant (a GBG company)

Acuant is a fast-growing, leading provider of identity verification technology. Our Trusted Identity Platform enables businesses worldwide to fight fraud while effectively addressing evolving security concerns in our increasingly digital economy.

Powered by proprietary technology, our platform provides the leading homegrown, end-to-end identity platform that was purposefully built to cover the complete customer journey. With AI-powered identity verification, AML/KYC regulatory compliance, real time transaction monitoring and re-use of trusted identities, we are positioned to serve and support all major verticals globally.

Acuant’s journey is one of determination, growth, and success. Within five years, Acuant-led three successful acquisitions and recently, Acuant was acquired by industry leader GBG, making Acuant a GBG company. With the support of our parent company, Acuant’s continued development and global expansion goals are imminent. We are excited to embark on this next chapter and invite you to join us as we grow stronger together.

The Role…

The Help Desk Technician is responsible for the day-to-day support and maintenance of all employee-related IT services and equipment for our Palo Alto, CA office, Manchester, NH office and remote workforce.

What you will do…

You will:

Support and maintenance, including internal desktop systems software, hardware, and infrastructure. Aside from acting as the first line of support for all internal users, you will also have a key role in onboarding new employees, including laptop and desktop configuration, system access, and security clearance.

  • Cover the entire lifecycle of an employee including the setup and configuration of laptops for new hires.
  • Manage of their ongoing trouble tickets, through any eventual termination.
  • Brief new hires on how to use key systems and how to reach out for your team’s help in the future.
  • Provide first line support for hardware and software problems and requests, including networking and printer issues.
  • Deactivate departing employees’ user accounts in a timely manner, maintain an inventory of equipment out in the field, and keep track of equipment that needs to be replaced or re-provisioned.
  • Self-motivated individual with strong people skills and a knack for problem-solving.
  • Patching and inventory management of all user laptops Mac and Windows based.

Requirements:

To enable you to be successful, we are looking for…

Skills:

We’re in search of troubleshooters and those who love to tinker and innovate with technology.

  • Experience supporting Microsoft Windows machines in a professional office environment.
  • Functioning knowledge of Apple Mac OS.
  • Knowledge of Microsoft Office applications including Office 365, basic Microsoft Exchange administration (including PowerShell), Microsoft Active Directory, LDAP, RADIUS.
  • Knowledge of both Apple and PC hardware.
  • Experience with printers, docking stations, and wireless peripheral setup.
  • Proven ability to utilize systems, tools, and procedures to accomplish a task.
  • Familiar with the following applications: Jamf, Manage Engine Endpoint Central, Jira, & Confluence.
  • Process-oriented and with the ability to follow procedures.
  • Ability to lift at least 50lbs (monitors, workstations, servers, etc.).
  • Experience working and supporting remotely is a plus.

Behaviours:

  • Lateral and logical troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail.
  • Flexible, resilient, and able to repivot if needed.
  • Self-motivated and enthusiastic.
  • Effective communication skills both verbal and written, including the ability to explain technical issues to a variety of audiences.

Benefits:

We have the vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business, and we’ll make an offer once we’ve found that person. If you are hired, we will require you to attest to your COVID-19 vaccination status. As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status, or disability. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.


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