Anyone with the right skills and attitude can make money reviewing calls. Anyone can learn how to review calls with the right resources. It can be a great side hustle—and maybe even a full-time gig. If you want to work as a call reviewer, you have come to the right place. We have a variety of call reviewer roles that are perfect for your experience and goals.
If this line of work is right for you, keep reading to learn more about how you can get paid to review calls. Those with strong communication skills could be an ideal fit for this job.
8 Ways to Get Paid to Review Calls
Here are 8 great ways to get paid to review calls:
- Freelance Call Reviewer
- Review Calls as a Virtual Assistant
- Listeners App
- Mystery Shopper
- Transcribe Audio
- Humanatic
- Reynolds and Reynolds
- American Financing
1. Freelance Call Reviewer
If you want to work from home, consider working as a call reviewer. The perfect balance of flexibility and income is provided by many companies who hire call reviewers who can work from anywhere.
Sometimes you can find call reviewing jobs that you can do on your own schedule.
2. Review Calls as a Virtual Assistant
You can also make money online by working as a virtual assistant in a full-time, part-time, or freelance position.
You will likely have to perform a variety of tasks in this role. You will be expected to work quickly and efficiently. It’s possible that part of your job is organizing phone calls, scheduling meetings, and managing social media.
Roles and responsibilities can vary from job to job, so be sure to ask about call reviewing opportunities if you want to do it. It’s important to research the company and role thoroughly before applying to ensure that you are the right fit.
On a site like Steady, you can start your search for Virtual Assistant jobs. Virtual assistant networks can help you find additional job opportunities and connect you with other professionals in the field.
3. Listeners App
The Listeners app provides a way to make money by engaging with random callers about just any subject of your choosing. Here is how it works.
Customers call in for advice. The customer service team is always happy to help. If your area of expertise matches what the caller is looking for, you will be paid to help them. You don’t need previous experience to start making money from this opportunity.
Listeners are available for both Apple and Android. If helping strangers sounds interesting, why not give it a try? It could be a life-changing experience.
4. Become a Mystery Shopper
When you work as a mystery shopper, you pretend to be a customer and report your experiences back to the company that hired you. Mystery shopping is a great way to make extra money and get the chance to visit different places.
You can get paid for doing things like talking to store associates, visiting a website, and taking pictures of products. A focus group would allow you to give feedback on products and services and receive compensation for your thoughts.
BestMark is a leading provider of mystery shopping services. Field representatives are hired by the company to engage with partnering companies. The field representatives give feedback to the company.
5. Transcribe Audio
You have to listen to media files and write down what you hear. It requires good concentration and listening skills.
You might also want to look into Rev, which is a platform that pays for freelance transcription services. You can earn up to $1.10 per minute of audio if you transcribe calls for Rev. It’s a great way to make some extra money.
6. Humanatic
Humanatic is a company that specializes in call reviewing. The organization gives its clients analytical reports that they can use to improve their customer service strategies. The organization gives guidance to its clients on how to use the data in the analytical reports to identify and address customer service issues.
Humanatic allows you to set your own schedule and put in as much time as you want. Humanatic is a great opportunity for people who want to make extra money at home.
The company pairs you with easy categories when you start. It makes the process simpler and less intimidating. New opportunities that are more challenging can be unlocked when you review more calls and gain experience. More career advancement can be achieved by increasing your knowledge base. You can grow with Humanatic as you improve your skills.
You have to have a verified account to collect from the company. If you don’t have a PayPal account, you can create one online and link it to your bank account. You can make anywhere from $1 to $4.50 per hour according to Humanatic. The rate of pay depends on the complexity of the calls you review. You will want to look for a higher-paying opportunity.
7. Reynolds and Reynolds
Reynolds and Reynolds is a company that provides automotive retailing solutions for automakers and dealers. The company occasionally hires at-home call quality analyst positions and typically pays about $12 per hour.
Listening to phone recordings between clients and customers is what this position involves. The successful candidate needs to be able to give feedback and make suggestions for improvement. The company wants to identify sales opportunities and make sure the sales team is doing a good job. They will use advanced analytic to track customer data and identify trends.
You should keep an eye out for analyst positions. If you are interested in this type of work, you may want to consider other related roles such as data scientist or research analyst. It is possible to contact the company directly and submit your resume. If you want to stand out from the other applicants, you should include a cover letter with your qualifications and experience. You don’t know when you might be able to get that gig. It’s always a good idea to network and keep an eye out for opportunities.
8. American Financing
American Financing is a national mortgage lender based in Colorado.
The company looks for call center specialists. Excellent communication and customer service skills are expected of call center specialists. Reviewing calls to make sure agents are giving accurate information to customers is part of the job. They need to report call compliance violations. They need to be aware of any changes in regulatory requirements and ensure that the team is up-to-date with the newest standards.
What Is Call Reviewing?
Companies want to improve their customer service capabilities. Customer service is a way for a company to build loyalty and trust. They are analyzing conversations with agents for quality purposes. Ensuring that customers are getting the best service is something this helps them to do.
It is possible to make more money by listening to customers and responding to their needs immediately. Providing timely solutions to customers’ issues is an effective way to create lasting relationships.
You come into the equation here.
You can make money as a call reviewer by listening to calls and reporting what you find. Customer service standards can be improved with feedback. The job is usually easy if you have the right skills. To manage the stress of the job, be sure to take regular breaks and create a work-life balance. It can be done from your home office or living room sofa. It can be done alone or with your family and friends.
Qualifications for Reviewing Calls
Are you interested in reviewing calls for cash? You need to make money reviewing calls. You can start earning money if you review calls and give feedback.
- A Most companies won’t send you equipment to review calls from home. You can use your own computer or phone to access the necessary software. If you want to make money reviewing calls, you need a functioning computer, phone, or tablet. You should have a reliable internet connection.
- To excel in this line of work, you need strong listening skills. Good listening skills require you to be present and attentive to the speaker. Critical parts of a conversation need to be picked apart. It’s important to have good listening skills to be able to do this successfully. This job probably isn’t for you if you can’t pay attention to your friend for more than 30 seconds on the phone. This job might not be for you if you are easily distracted.
- If you want to review calls in the United States, you have to be proficient in English. Organizations that operate in areas with high Spanish-speaking populations are in high demand for bilingual candidates. As more companies expand their operations into international markets, the demand for bilingual candidates is likely to grow.
If you are bilingual, emphasize it on your job application. It could make you stand out from the crowd.
Earning Potential
According to Glassdoor, call reviewers make an average base salary of $38,821 annually, which isn’t a ton of money by any stretch of the imagination.
Most people who work call review jobs for companies and call centers typically work other part-time jobs and side hustles.
Depending on the company you work for, you could make between $15 and $16 an hour. You may be able to get additional benefits such as health insurance and a retirement plan. As a side gig, it could be pretty sweet. If you’re looking for a way to make more money on the side, becoming an ice cream tester could be the thing.
It’s much easier to achieve financial freedom with the more money you can accumulate over time. Financial freedom allows you to make your own decisions about how to live your life.
Frequently Asked Questions
Should I get paid to review calls as a side hustle?
If you can sit through conversations, take notes, and pay attention to important details, you can be a great reviewer.
The job can be tiring. It can still be rewarding if you have the right attitude and motivation. Call centers expect you to move quickly and meet targets. It is important to know how to manage your time.
It is a good idea to think about whether this line of work is right for you before you accept a position. The pay can be constant. Potential for career growth can be found in the job. This line of work is not for everyone. It can be rewarding for those who are willing to work hard.
Are most call center positions work-at-home jobs?
In the post-COVID economy, call center jobs are increasingly remote. Many organizations are looking for skilled professionals who can work effectively in a virtual environment. The days of going into a call center with a headset are over. The modern customer service representative is able to handle inquiries from their own home. It is easy to find flexible customer service jobs that pay decent hourly rates and allow you to work from the comfort of your own home. Customer service roles can be an excellent option if you are looking for a flexible job.
Are call center jobs a scam?
Money-making call center jobs are plentiful. There are lots of scam. Taking the necessary steps to protect yourself is important. Make sure you do your due diligence before applying for a job. Before making a decision, it is important to research the company and read reviews from past and current employees.
Does PointQA pay you to review calls?
PointQA hires people to listen to calls and review them. To work as a quality reviewer, you have to live and work in the Philippines. You need a valid work permit for the Philippines in order to be eligible for this role.
Should You Get Paid to Review Calls?
It seems like phone work isn’t the most glamorous way to make money. It is a boring job with low pay. It provides a steady income and can be a great stepping stone for a more promising career.
It is possible to make money from home and have other paying jobs going on at the same time. Freelancing can allow you to work on your own schedule.
You don’t have to pay for transportation when you review phone calls. This job requires very little overhead, so you can put more money in your pocket.
Jobs can include listening to questions and taking notes. Advanced knowledge or niche subject matter expertise is required for some positions. Employers will always look for candidates who are committed to professional growth and development.
Those looking to make extra cash should take advantage of the opportunity. Will you answer?
