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Enterprise Technician

Job Details:-

This is a job posting from company – Alpha IT

Employment Type – Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Oregon, USA

This job is 100% remote.

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1 | SUMMARY OF FUNCTIONS:

In this position you will be working on networking systems in various business settings. The enterprise technician may be called upon to perform many types of network-qualified and workstation-qualified tasks at any time as well as responding with extreme efficiency. It is important that one is self-motivated and able to work successfully independently. This person must be able to communicate proficiently with customers as well as work well in a team. This position requires one to have a working knowledge of current technologies and the ability to follow standard operating practices to competently diagnose client issues. A large part of the position is the basic maintenance of systems and networks.

2 | MAJOR DUTIES AND RESPONSIBILITIES:

  • Workstation support:
  • Diagnosing user-level issues
  • End user support:
  • Answer phone calls
  • Routine systems maintenance
  • Malicious software removal
  • Data recovery
  • Multi-system imaging and deployment
  • Hardware diagnostics
  • Hardware and software purchasing
  • Installing software and hardware
  • Management of workstations and IP configuration
  • Receive hardware deliveries
  • Using diagnostic tools
  • Network support:
  • Basic understanding of DHCP/DNS
  • Configuration, management, and maintenance of network info structure, including documentation of hardware locations and configurations of network layouts
  • VPN configurations
  • Wire shark
  • General:
  • Documentation of steps performed
  • Following standard operating procedures (SOP) and guidelines
  • Implementation of resolution
  • On-site and remote client support
  • Open communication with other techs, leads, and office personnel
  • Proper appearance
  • Understanding and using mobile platforms
  • Using file versioning systems (SharePoint, etc)
  • Working with a ticket system
  • Basic scheduled maintenance
  • Being available and responsive
  • Being on-site within an hour (depending contract) or scheduling evening work with the client if the issue is invasive
  • Communicating with other techs often
  • Attentive to the ticket system, calendar, and email
  • Following up on network-related appointments
  • Planning the day around appointments and projects
  • Responding to User Help Requests in the Ticket System

3| Daily Responsibilities:

Availability Expectations of Position

  • On-call availability (Limited Response Expected)
  • Mission-critical network and server outages as needed.
  • Client Phone Calls
  • Schedule for “normal business hours” non-critical activities or escalate to supervisor if requested outside of business hours.
  • Supervisor and technician call to verify documented or undocumented activities performed for clients during shift or scheduled onsite or offsite work.
  • Normal On-Call Business Hours Availability 7 AM to 6 PM (Office hours 8 AM-5 PM)
  • Scheduled Appointments
  • Provide Telephone, Chat, Ticket System, and Remote Support as needed
  • Benchwork as needed
  • Scheduled availability for system maintenance and server maintenance as needed.
  • Evenings, weekends, and holidays, as scheduled
  • Expected no on-call/on-site response times:
  • 2 Weeks of Paid Vacation Annually
  • 1 Week of Sick Leave
  • Expected work hours per week: 40-45 typical, Evening and Weekend scheduled work is expected to maintain networks and servers.

4 | Organizational Relationships: In partnership with workstation-qualified techs, bench techs, and deferring to Lead tech and office personnel

Requirements

5 | Skills/Knowledgebase

  • Flexibility
  • High level of people skills
  • Proficiency in:
  • All operating system branches
  • Computer maintenance
  • Data recovery
  • Diagnosing
  • Imaging solutions
  • Installing peripheral computer technology
  • Installing operating systems and software
  • Network wiring
  • Network rack installation
  • Operation and configuration of:
  • Network hardware
  • Network software
  • Network Management utilities
  • Firewalls
  • Running network cable
  • Setting up and testing hardware
  • Setup and configure of mobile platforms
  • Software diagnostic
  • Solution oriented Skills
  • Spam filtration
  • Telco switch installation and management
  • Trouble shooting user issues
  • Understanding of network configurations
  • Working Knowledge of Active Directory, Open Directory, and LDAP
  • Working Knowledge Cisco Security Appliances
  • Working knowledge of Linux appliance environments (PFsense, Monowall, Openfiler, Etc.)

6 | Experience

  • Required 2 years field experience
  • Required 1-2 years customer service
  • Preferred Computer Network Operations (CNO) 2 year degree
  • Preferred Cisco Certified Network Administrator (CCNA)
  • Preferred NET+/SECURITY+

Benefits

7 | Benefits

  • Starting Salary $40,000 – 60,000 per year DOE with skillset and salary advancement possible.
  • Some benefits occur after a probationary period and depend on the position
  • Mileage reimbursement (if applicable)
  • Paid vacation
  • Sick Leave
  • Insurance (medical, dental, vision, Rx)
  • 401k
  • FSA Account
  • Company provided
  • iPhone
  • Laptop
  • Car (Mixed Use)
  • Office Snacks
  • Home Internet Reimbursement


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