Job Details:-
This is a job posting from company – Alpha IT
Employment Type – Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Oregon, USA
This job is 100% remote.
To apply to this jobs please enter below information:
1 | SUMMARY OF FUNCTIONS:
In this position you will be working on networking systems in various business settings. The enterprise technician may be called upon to perform many types of network-qualified and workstation-qualified tasks at any time as well as responding with extreme efficiency. It is important that one is self-motivated and able to work successfully independently. This person must be able to communicate proficiently with customers as well as work well in a team. This position requires one to have a working knowledge of current technologies and the ability to follow standard operating practices to competently diagnose client issues. A large part of the position is the basic maintenance of systems and networks.
2 | MAJOR DUTIES AND RESPONSIBILITIES:
- Workstation support:
- Diagnosing user-level issues
- End user support:
- Answer phone calls
- Routine systems maintenance
- Malicious software removal
- Data recovery
- Multi-system imaging and deployment
- Hardware diagnostics
- Hardware and software purchasing
- Installing software and hardware
- Management of workstations and IP configuration
- Receive hardware deliveries
- Using diagnostic tools
- Network support:
- Basic understanding of DHCP/DNS
- Configuration, management, and maintenance of network info structure, including documentation of hardware locations and configurations of network layouts
- VPN configurations
- Wire shark
- General:
- Documentation of steps performed
- Following standard operating procedures (SOP) and guidelines
- Implementation of resolution
- On-site and remote client support
- Open communication with other techs, leads, and office personnel
- Proper appearance
- Understanding and using mobile platforms
- Using file versioning systems (SharePoint, etc)
- Working with a ticket system
- Basic scheduled maintenance
- Being available and responsive
- Being on-site within an hour (depending contract) or scheduling evening work with the client if the issue is invasive
- Communicating with other techs often
- Attentive to the ticket system, calendar, and email
- Following up on network-related appointments
- Planning the day around appointments and projects
- Responding to User Help Requests in the Ticket System
3| Daily Responsibilities:
Availability Expectations of Position
- On-call availability (Limited Response Expected)
- Mission-critical network and server outages as needed.
- Client Phone Calls
- Schedule for “normal business hours” non-critical activities or escalate to supervisor if requested outside of business hours.
- Supervisor and technician call to verify documented or undocumented activities performed for clients during shift or scheduled onsite or offsite work.
- Normal On-Call Business Hours Availability 7 AM to 6 PM (Office hours 8 AM-5 PM)
- Scheduled Appointments
- Provide Telephone, Chat, Ticket System, and Remote Support as needed
- Benchwork as needed
- Scheduled availability for system maintenance and server maintenance as needed.
- Evenings, weekends, and holidays, as scheduled
- Expected no on-call/on-site response times:
- 2 Weeks of Paid Vacation Annually
- 1 Week of Sick Leave
- Expected work hours per week: 40-45 typical, Evening and Weekend scheduled work is expected to maintain networks and servers.
4 | Organizational Relationships: In partnership with workstation-qualified techs, bench techs, and deferring to Lead tech and office personnel
Requirements
5 | Skills/Knowledgebase
- Flexibility
- High level of people skills
- Proficiency in:
- All operating system branches
- Computer maintenance
- Data recovery
- Diagnosing
- Imaging solutions
- Installing peripheral computer technology
- Installing operating systems and software
- Network wiring
- Network rack installation
- Operation and configuration of:
- Network hardware
- Network software
- Network Management utilities
- Firewalls
- Running network cable
- Setting up and testing hardware
- Setup and configure of mobile platforms
- Software diagnostic
- Solution oriented Skills
- Spam filtration
- Telco switch installation and management
- Trouble shooting user issues
- Understanding of network configurations
- Working Knowledge of Active Directory, Open Directory, and LDAP
- Working Knowledge Cisco Security Appliances
- Working knowledge of Linux appliance environments (PFsense, Monowall, Openfiler, Etc.)
6 | Experience
- Required 2 years field experience
- Required 1-2 years customer service
- Preferred Computer Network Operations (CNO) 2 year degree
- Preferred Cisco Certified Network Administrator (CCNA)
- Preferred NET+/SECURITY+
Benefits
7 | Benefits
- Starting Salary $40,000 – 60,000 per year DOE with skillset and salary advancement possible.
- Some benefits occur after a probationary period and depend on the position
- Mileage reimbursement (if applicable)
- Paid vacation
- Sick Leave
- Insurance (medical, dental, vision, Rx)
- 401k
- FSA Account
- Company provided
- iPhone
- Laptop
- Car (Mixed Use)
- Office Snacks
- Home Internet Reimbursement