eCommerce Sales Specialist

Job Details:-

This is a job posting from company – Jordan’s Furniture

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Massachusetts, USA

This job is 100% remote.

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Jordan’s Furniture seeks E-commerce sales specialists to work with our customers via our Chat software. The E-commerce sales specialist will handle customer inquiries via Chat on Jordans.com. They will also help answer questions related to a purchase or products on the sales floor and internet.

The E-commerce sales specialist position will be located at our Avon Store Training Center and may have potential for remote work for partial schedule after the training period. Schedule will be a rotating schedule including, days, nights and weekends to support the store business hours of operation.

*Starting pay is $18-20 as well as time and one half on Sundays.

Responsibilities

Functions includes, but not limited to;

  • Assist online customers with the selection and purchase of merchandise while maintaining the best shopping experience for our customers.
  • Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email, and voice technologies ensuring an exceptional customer experience within the EXCEL principles
  • Triages customers that need assistance from our Call Center
  • Takes incoming calls from customers and works to troubleshoot and resolve low- and high-level issues
  • Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.
  • Responds to customer inquiries submitted to the Jordan’s Furniture website and social media platforms (e.g. Facebook, Twitter)

Qualifications

The successful candidate should have strong customer relations experience and computer related experience. Strong communication & interpersonal skills are required and the eagerness to learn and grow within the department. This position offers a variety of duties and includes researching and problem solving, sales and customer service.


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