Dispatcher

Job Details:-

This is a job posting from company – One Hour Heating & Air Conditioning

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Kansas, USA

This job is 100% remote.

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Join Our Team of HVAC Service Pros Today!

We have a great career opportunity with remote work every other week! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

  • Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
  • Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client’s convenience as necessary
  • Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
  • Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
  • Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare software system
  • Reviews invoices and books next appointments
  • Creates a list of inventory that was used during the day’s calls.
  • Inputs information about the day’s calls into the Daily Managment Report

HOURS

  • Week 1 schedule: In office, 8:30am-5pm, M-F
  • Week 2 schedule: Remotely, 5pm-9pm M-F and 9am-6pm Sat-Sun
  • Week 1 and Week 2 alternate every other week

MINIMUM REQUIREMENTS

  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred


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