Digital Enablement Business Analyst (Customer Experience)- 100% Remote

Job Details:-

This is a job posting from company – Panduit

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Illinois, USA

This job is 100% remote.

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At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.

What We Can Offer You

Our Total Rewards Program provides competitive health and financial benefits as well as continuous opportunities to learn, grow, and develop. We are committed to offering our employees flexible work schedules and work from home opportunities to help you thrive. Additionally, we encourage a spirit of continuous learning and promote well-rounded development as part of our commitment to help you realize your professional goals. Panduit recognizes that our employees are key to our success, and we strive to cultivate a diverse and inclusive work environment that strengthens our Company and enables every employee to reach their full potential.

  • 3 weeks paid vacation + 5 sick days + 11 holidays + 1 volunteer day
  • 100% Remote
  • 401K match (no vesting) + profit sharing
  • The opportunity to guide direction of our public facing website

What We Are Looking For

The Digital Enablement Business Analyst collaborates with IT teams to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They have a solid understanding of the customer’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. Strong analytical, interpersonal, negotiation, and communication skills are required. The Analyst works on multiple projects simultaneously and provides systems support and problem resolution, root cause fixes, and designing, developing and implementing simple to complex system enhancement solutions.

What You Will Do

  • Lead and manage small to medium complex projects, ensuring they are completed on time and within budget
  • Execute System Development Life Cycles and lead small to medium project teams
  • Provide assistance in business case development (i.e. research, data collection) by working with business partners to build customer journey maps and build personas
  • Work and collaborate within Agile practice model to deliver results
  • Leverage analytics and summarize insights to enable decision making
  • Develop project plans, cost, time, and resource estimates on small to medium projects, or review other work plan timelines and manage workflows to meet project timeframes and budget
  • Develop, write, and communicate business requirements and functional specifications for the design and implementation of business solutions
  • Investigate, resolve, and escalate problems with business systems
  • Execute business requirements validation testing, user acceptance testing, and document results
  • Document functions and changes to new or modified modules and test activities/results
  • Assist in business case development (i.e., research, data collection and analytic insights) by working with business partners

What You Will Bring

  • Required Degree: Bachelor’s Degree in Computer Science, Information Systems, or related field; or equivalent work experience
  • Experience: 4-7 years of experience
  • Experience with Agile tools – Agility, JIRA, or equivalent preferred
  • Experience with analytic tools – Tableau, Power BI, Google Analytics, Adobe Analytics
  • Experience with Customer Journey Mapping and persona building

We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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