Customer Service Specialist

Job Details:-

This is a job posting from company – ER Plumbing

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: North Carolina, USA

This job is 100% remote.

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Are you ready to work for a company that is honest, supports its employees, and gives back to the community? Join the E.R. Plumbing Services’ growing family as a Customer Service Representative in Mint Hill NC. A fun work environment that also develops your skills and encourages growth.

The successful candidate will have a client-focused approach, great communicator, self-starter, and have positive character traits of patience, & attentiveness.

Job Description:

  • Answer customer calls within a fast-paced environment and obtains all necessary information to provide the best service.
  • Schedule service appointments in the Service Titan software.
  • Complete various projects as assigned by management.
  • Ability to work overtime as required.
  • Monday – Friday with a rotational Saturday on-call between 6 co-workers.

Qualifications:

  • Regular attendance at the office in Mint Hill, NC.
  • Minimum of 1 year of customer service experience.
  • Minimum of 3 years of other office work experience.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure.
  • Proficient skills in Microsoft Office: Word, Excel, Outlook, and Teams.
  • Experience with Service Titan is a plus.
  • Strong organizational, problem-solving, and time-management skills.

Benefits:

  • BlueCross BlueShield Medical and Dental.
  • Vision plan with Guardian.
  • Legal Shield membership option for legal assistance.
  • Supplemental insurance, such as Disability Leave, Life Insurance, Accidental Insurance, and more.
  • 401K with a 4% match.
  • 7-paid holidays, and up to four weeks of paid time off based on tenure.
  • Competitive hourly pay. Plus, additional income for on-call shifts. (Hourly pay is $17.00-19.00, depending on experience.)
  • We give back to our Charlotte community and support many local non-profits with lots of serving opportunities available.

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