Customer Service (Seasonal)

Job Details:-

This is a job posting from company – Five Star Call Centers

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Mississippi, USA

This job is 100% remote.

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We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee and Wyoming.

Bring Your Own Device (BYOD) – This position requires you to provide your own equipment and workspace.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280×768 or higher, 1 monitor required (dual monitors preferred)
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Qualifications

  • Previous 1 year customer service or customer support experience preferred
  • Previous 1 year call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Type 20-25 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound or outbound calls in a timely manner
  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
  • Follow communication


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