Customer Service Representative

Job Details:-

This is a job posting from company – High Fidelity Properties

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Texas, USA

This job is 100% remote.

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High Fidelity Properties is a residential property management company with a growing list of managed properties in Austin and the metro area. The summer is our busy season, so the work gets hands-on, fast-paced, and high stakes. When we cool down in the fall you will be focused on building long-term relationships with our clients and improving processes to make the busy season more efficient.

This position entails a high level of customer service—communicating with landlords, tenants, and our team to solve the myriad issues that inevitably arise. Grace under pressure and empathy are both necessities, as well as a strong project management skill set and the ability to track many details, multi-task, and prioritize.

Compensation:

  • Salary range: $50,000 – $55,000
  • Paid time off
  • SIMPLE IRA with match after 1 year
  • Rapid growth potential
  • Work from home

Responsibilities:

  • Primary customer service contact and liaison with clients and tenants
  • Follow procedures and documentation to enforce and terminate leases, collect rent and deposits, initiate eviction procedures, resolve conflicts and maintain fruitful client and tenant relationships
  • Answer phones, respond to emails, prepare reports and communicate updates
  • Visit properties, pick up PO box mail, procure office supplies, etc.

Qualifications:

  • Significant customer service experience
  • Exceptional customer relationship-building skills
  • Strong sense of work ownership, with follow-through and follow-up
  • Excellent written and oral communication skills
  • Strong analytical capabilities for advanced problem-solving
  • Strong curiosity and desire to learn
  • Ability to display good judgment
  • Able to work in a fast-paced environment, multi-task, prioritize and foster healthy client-tenant relationships
  • Excellent computer skills and ability to quickly learn and use new technology
  • You enjoy working at a desk for several hours straight in a row
  • Property management experience preferred (not required)

About Company:
High Fidelity Properties is a real estate investment and property management company created in April 2011. We manage properties locally for clients who live in Austin, around the country, and around the world (including New Zealand, Taiwan, and England!).

We are a small and wonderful company. We work hard but we support each other and help

each other to grow and succeed. We have high standards for excellence and achievement and strive always to delight our clients and tenants. The work environment is casual and friendly.


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