Customer Care Representative I

Job Details:-

This is a job posting from company – Numotion

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Texas, USA

This job is 100% remote.

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Numotion aims to be the most responsive and innovative company to do business with. With more than 2,000 employees and over 140 locations nationwide Numotion is the premier mobility and rehab equipment supplier, and remains committed to a strong local focus. We are seeking an organized, motivated individual to join our team.

SUMMARY:

Communicate with Patients, Sales Representatives, Referral Sources (Doctor’s office, Case Managers, Nurses, etc.) with a high level of customer service. Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies. Strong background possessed in Medicaid, Medicare, and Private Insurance documentation requirements. An in-depth knowledge adapted in regards to compliance standards. Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Contacts customer to introduce themselves and NuMotion Medical Supplies and assures that the customer understands the process involved in processing their initial order for Medical Supplies.

  • Advises customer that they are their Customer Care Representative and will be acting on their behalf to assure the smooth processing of their order.
  • Facilitates communication between the customer, third party payers, distributors, Doctors, Nurses, Case Managers. Marketing Reps and others as required to meet the customer’s needs and expectations.
  • Assures that customer paperwork is completed and received quickly and orders are processed in a timely manner by communicating regularly with the responsible parties.
  • Enters and maintains accurate and up to date information in Brightree.
  • Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to expedite delivery whenever possible.
  • Explains insurance requirements needed to qualify for specific products.


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