Call Center- Radiology Central Scheduling Representative – Hybrid Schedule – 2-3 days work from home

Job Details:-

This is a job posting from company – Stamford Hospital

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Connecticut, USA

This job is 100% remote.

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One of CT’s largest medical facilities, Stamford Health, is looking for an experienced Central Scheduling Representative to join the team.

  • Must be Flexible *

This is a Hybrid Full Time Call Center Position working 2-3 days from home and in office after successful completion of probation.

Hours: Mon – Fri between the hours of 8am-7pm

Saturday optional for overtime.

Inbound and outbound calls.

JOB SUMMARY:

The Radiology Central Scheduling Representative will schedule Imaging and/or Breast exams in a centralized environment via incoming and/or outgoing calls.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: * Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging and/or Breast exams.

  • Utilize Stamford Health’s tools to enter patient information, verify insurance and assist the caller with their request.
  • Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals.
  • Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.
  • Demonstrate regular, consistent, and punctual attendance.
  • Perform other duties as assigned.

Required Skills

MANUAL SKILLS:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e., typing on computer keyboard, use of a headset).

Required Experience

Education and Experience * A High School diploma or an equivalent is required.

  • Call Center experience is preferred, but not required.
  • Relevant 1- 2 years of experience working in a customer service setting

MANUAL SKILLS:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e., typing on computer keyboard, use of a headset).

Education and Experience * A High School diploma or an equivalent is required.

  • Call Center experience is preferred, but not required.
  • Relevant 1- 2 years of experience working in a customer service setting


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