Account Manager – Customer Service Representative

Job Details:-

This is a job posting from company – Alphagraphics New Bern

Employment TypeFull Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: North Carolina, USA

This job is 100% remote.

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Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics New Bern could be the fit for you. We are a locally owned marketing and visual communications company located in New Bern, NC that specializes in client solutions. We are looking for an enthusiastic team player to join our client-first staff today.

Responsibilities:

  • Act as a primary contact for clients
  • Assist with the development and maintenance of client relationships
  • Consult and be a resource for clients during the purchasing process
  • Be knowledgeable of all products and services offered
  • Have a full understanding of pricing and be able to create and follow up on estimates
  • Communicate with production team and customers on a regular basis
  • Review client files to ensure production quality and accuracy
  • Be highly responsive to customer inquiries
  • Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
  • Understand and consult with clients on internet and print marketing solutions
  • Strategize with clients by listening, interpreting their needs, and advising on solutions
  • Understand, develop, and interpret metrics for marketing solutions provided to clients
  • Communicate courteously with clients through email, over the phone, and in person
  • Assist clients with the resolution of any problems that may arise
  • Understand and operate majority of equipment used in the center

Qualifications

  • Excellent written and verbal communication skills
  • Professional demeanor and positive attitude
  • Ability to problem solve and be solutions oriented
  • Highly detailed with strong organizational and time management skills
  • Understanding of basic computer software
  • The ability to learn new software quickly
  • Highly responsive to customer needs
  • Ability to create and maintain customer relationships
  • Ability to coordinate multiple schedules
  • Understand the basic sales and marketing process preferred

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